Privacy Policy

1. Introduction

Doyle's Professional Services LLC ("we," "us," or "our") operates the website doyleproservice.com and provides exterior cleaning services including window cleaning, pressure washing, house washing, gutter cleaning, and roof cleaning in Northeastern Pennsylvania.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our customer portal, or engage our services.

2. Information We Collect

Personal Information

We may collect the following personal information when you voluntarily provide it:

• Name
• Email address
• Phone number
• Mailing/service address
• Payment information (processed securely through Stripe or Square)

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Pages visited and time spent
• Referring website

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Schedule and manage appointments
• Process payments and send invoices
• Send appointment reminders via email or SMS
• Communicate with you about our services
• Respond to your inquiries and support requests
• Send promotional communications (with your consent)

4. SMS/Text Messaging

With your consent, we may send you text messages for appointment reminders, service updates, and payment notifications. You can opt out at any time by replying STOP to any message. Message and data rates may apply. We comply with the Telephone Consumer Protection Act (TCPA).

5. Payment Processing

We use third-party payment processors (Stripe and Square) to handle payment transactions. Your payment card details are processed directly by these services and are never stored on our servers. These processors adhere to PCI-DSS standards.

6. Third-Party Services

We use the following third-party services that may collect information:

• Google Calendar - For scheduling and appointment management
• Google Maps - For service area mapping and directions
• Google OAuth - For secure sign-in
• Stripe / Square - For payment processing
• Twilio - For SMS notifications
• Meta (Facebook/Instagram) - For social media integration

Each of these services has their own privacy policies governing the use of your information.

7. Data Security

We implement appropriate security measures to protect your personal information, including:

• SSL/TLS encryption for all data in transit
• Secure password hashing
• Role-based access controls
• Regular security audits

However, no method of transmission over the Internet is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. We may also retain information as required by law or for legitimate business purposes such as resolving disputes and enforcing agreements.

9. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Opt out of SMS messages by replying STOP

To exercise any of these rights, contact us using the information below.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us: